Your top performer has been rude to support staff. What’s the right approach?
Show answer & explanation
Correct answer: C
Explanation
1) Fire them immediately
Too extreme. One mistake should not lead to immediate dismissal.
2) Ignore for productivity’s sake
Wrong because rude behavior damages team culture.
3) Issue a warning and monitor behavior
Correct. This is balanced and professional — it addresses the problem while giving the employee a chance to improve.
4) Promote them anyway
Wrong because it encourages bad behavior.
Hence, the correct answer is option (3).