You manage a busy retail store. A long-time, valued customer is requesting a refund for an item that falls outside the official 30-day return window, as they do not have the original receipt. They threaten to never shop at your store again if you refuse. How should you respond?
Show answer & explanation
Correct answer: C
Explanation
The appropriate approach is to uphold store policy while maintaining customer satisfaction by offering a reasonable alternative such as store credit or exchange. Hence, option 3 is the correct answer.