You are the CEO. A product is defective but already shipped.
What should you do?
Show answer & explanation
Correct answer: B
Explanation
A responsible leader must prioritize customer safety, ethics, and accountability over short-term interests.
• Denying responsibility, blaming subordinates, or continuing sales damages trust and violates business ethics.
• The most professional, ethical, and effective course of action is to take accountability by recalling the defective batch and issuing an apology to the public.
Therefore, the correct action is to Issue a recall and public apology.