When delivering difficult feedback, supervisor Janet notices that she tends to soften her message significantly when employees show signs of distress, even when the feedback is important for their development. What does this pattern reveal?
Show answer & explanation
Correct answer: B
Explanation
The correct answer is: Janet is uncomfortable with others' distress, which can impact her effectiveness.
Lack of Effectiveness: When Janet softens her message when she sees employees' stress, she compromises the quality and clarity of her feedback. This prevents the employee from accurately identifying their own shortcomings or areas for improvement, which is detrimental to their development.
Emotional Discomfort: Feeling uncomfortable when she sees others upset or stressed and suppressing important professional feedback to avoid that discomfort indicates that Janet needs to work on this emotional response.