When a colleague bursts into tears during a meeting, most team members look uncomfortable and don't respond. However, Emma calmly acknowledges the emotion while keeping the meeting productive. What does this demonstrate about emotional intelligence?
Show answer & explanation
Correct answer: B
Explanation
Emotional intelligence (EI) involves the ability to perceive, understand, manage, and regulate emotions effectively, both in oneself and in relation to others.
• Emma stays composed and validates her colleague's emotions without becoming overwhelmed or ignoring the situation.
• By balancing empathy with the professional objective of keeping the meeting productive, she demonstrates strong emotional regulation and social/interpersonal skills in handling group dynamics.
Therefore, (B) is the correct option.