In the following passage, some words have been deleted. Read the passage carefully and select the most appropriate option, in the questions that follow, to fill in each blank.
Listening starts with hearing but goes (1)___________. Hearing, in other words, is necessary, but is not a sufficient (2)___________ for listening. Listening involves hearing with attention. Listening is a process that (3)___________ concentration. While listening, one should also be observant. In other words, listening has to do with the ears, (4)____________ with the eyes and the mind. Listening is to be understood as the total process that involves hearing with attention, being observant and making interpretations. Good communication is essentially a/an (5)___________ process.
Select the most appropriate option to fill in blank number 3.