SSC CPO 2023 PYQ — Question 190

Read the passage and answer the questions that follow.

India’s telecom regulator has directed service providers to take corrective measures to improve call quality on an urgent basis and introduce internal quality of service (QoS) monitoring for 5G on a full-scale, all-day basis. The directives were issued after the regulator met representatives from Bharti Airtel, Vodafone Idea, and Reliance Jio on Friday.“Authority has directed TSPs (telecom service providers) to take urgent steps to demonstrate visible improvement in the quality of service and quality of experience by consumers. TSPs were asked to analyze the issue of call muting and one-way speech and take corrective action on priority. While rolling out 5G network, TSPs should ensure that there is least disturbance or poor quality of service of existing telecom services," TRAI secretary V. Raghunandan said in a statement issued after the meeting with the telecom service providers. The regulator also asked Telcos to plan and implement systems for online data collection for QoS benchmarks and their processing to generate performance reports with license service area, state level, or lower granularity. This will simplify the process of QoS performance reporting by Telcos and reduce the compliance burden. India has been geographically split into 22 license service areas. Raghunandan said the regulator was closely monitoring the incidences of long-duration network outages, that adversely affect the quality of services and consumer experience and asked carriers to report such outages to TRAI in any district or state. “TRAI may consider bringing suitable regulation in this regard if required," he added.