Read the following scenario carefully and choose the most appropriate course of action.
Scenario: You've been managing a high-profile project with tight deadlines, and one of your team members has made a major error that has delayed the project. They are visibly upset but refuse to acknowledge their mistake.
Question: How would you handle the situation?
Show answer & explanation
Correct answer: C
Explanation
Option 1 (Publicly reporting a mistake): This is the wrong approach. Humiliating someone in front of the team will completely shatter their morale and create an atmosphere of distrust within the team.
Option 2 (Ignoring): In a high-profile project with a tight deadline, ignoring a mistake can lead to a complete failure.
Option 4 (Blaming external factors): This is akin to shirking responsibility and will prevent the team member from learning from their mistake.
Option 3:
As a good manager, you must strike a balance between resolving the problem and maintaining team spirit.
Privately: This protects the employee's self-respect and allows them to express their views openly.
Impact & Support: Focusing on correcting the mistake and providing full support is the most appropriate and professional way to ensure the project is completed on time.
Correct answer:
Address the issue privately with the team member, discussing the impact of their mistake and exploring ways to rectify it while offering support.