In this type of questions, question is provided with some issues/disputes/problem, followed by few methods to resolve the problem in statement choosing the appropriate problem solving method that can be implemented.
An employee claims a colleague took credit for his idea. HR must resolve. Best step?
Show answer & explanation
Correct answer: A
Explanation
1) Investigate by gathering evidence from both parties.
This is the most impartial and logical step. The Human Resources Department should listen to both employees and examine the evidence before making a decision.
2) Ignore the situation to avoid conflict.
This is incorrect, as ignoring the problem will only cause it to become more serious.
3) Offer a promotion to appease the complainant.
Promotions should be based on performance, not used as a means to appease someone.
4) Immediately dismiss the colleague.
This is an excessively harsh step to take without first investigating the facts.
Therefore, Option (1) is the correct answer.