In this type of question, some issue/dispute/problem is provided along with a statement, followed by some methods to solve the problem. Select the appropriate problem-solving method that can be applied.
A shopkeeper's supplier has delayed delivery, causing a shortage. What should he do to maintain customer confidence?
Show answer & explanation
Correct answer: D
Explanation
Correct option: 4) Inform customers transparently and offer
alternatives
Transparency: When you tell customers the truth, they
understand the situation and respect you.
Alternatives: If the main item is unavailable, suggesting a substitute shows that you care about the customer's needs.
Long-term trust: Honest communication keeps customers with you for the long term, even if the item is not available at that time.