Consider the following statements and choose the option that follows.
Problem: Customers report long wait times at branches.
Course of Action:
I. Increase the number of service counters.
II. Encourage use of online and mobile banking.
Show answer & explanation
Correct answer: C
Explanation
The correct answer is option 3 i.e. Both follow.
Course of Actions:
I. Follows (Increasing service counters will directly reduce crowd and waiting time at branches. It is a practical and effective solution to the problem.)
II. Follows (Encouraging online and mobile banking will reduce the number of customers visiting branches. This will indirectly decrease wait times and improve efficiency.)