Assuming that the data given in the statement are definitely true which of the following conclusions can be logically deducted from given statements.
Statement:
The company has launched an AI chatbot to handle customer queries.
Conclusions:
I. The company wants to improve customer service.
II. The number of support staff will be reduced.
Show answer & explanation
Correct answer: A
Explanation
Conclusion I: The company wants to improve customer service.
Analysis: The statement clearly states that the chatbot has been launched "to solve customer problems." Solving customer problems directly reflects an effort to improve customer service. Therefore, this conclusion is logically correct.
Conclusion II: The number of support staff may be reduced.
Analysis: The statement does not imply that introducing a chatbot will result in job losses or staff reductions. This is an outright assumption, which cannot be considered certain. Therefore, this conclusion is incorrect.
Conclusion:
Only the first conclusion (I) directly follows from the statement.
Therefore, the correct answer is "Only conclusion I follows."